FREQUENTLY ASKED QUESTIONS

PRODUCT CARE

How do I store my bath soap?

Do not allow your soap to sit in water or in the direct water spray. Your soap will benefit from staying dry in between uses by allowing water to drain away.

If you do not use your soap immediately do not store it in an airtight bag such as a ziplock. It will last longer if air is allowed to circulate; this will help prevent the excess oils in the soap oxidizing and going rancid and will make your storing space smell great!

Are Zingari products Cruelty-Free?  

We personally only test on our willing friends and family first.  But we do try to source ethically sourced ingredients.

What do you recommend for sensitive skin?

All of our products are formulated for sensitive skin but I always recommend unscented to start.

What if I'm allergic?

You can be allergic to anything. We recommend that if you have several allergies, you do a patch test before using any of the products.

Where and when do you ship?

Smitten Soapery, LLC d/b/a Zingari Man (“we”) strives to ship orders within 3 business days, and we ship almost anywhere, subject to change without notice. If you are in a country where we do not ship, we invite you to purchase our products from one of our many retailers. You can find our retail partners here.

For shipments within the USA, most orders arrive between 2 and 5 days. For shipments outside the USA, most orders arrive between 2 and 15 days. The average shipping time is subject to the shipping service chosen. 

PLEASE NOTE: We are not responsible for any delayed, lost, missing, or damaged products that occur should you use a third-party shipping and/or forwarding company not offered through our website. You assume all risk and liability arising from your use of a third-party shipping company not offered
through our website.

FEES AND TAXES

We are NOT responsible for any international duties, fees, VAT tax, or other miscellaneous fees incurred by you through the purchase of our products. By purchasing our products, you assume all such risk associated with such taxes and fees and agree to indemnify and hold us harmless for any taxes, duties, or other fees imposed upon such products.  

What if I don't like the product?

We strive to make and sell only high-quality products and are happy to address any quality issues. Scent preferences are very individual, though, and due to their nature, we can not return or exchange any products that are not damaged.

What If I received a damaged item or there was a missing item?

We carefully package all orders and try to ensure all items are shipped. However, we can not control the transporter's treatment of the shipment. If you receive your shipment and it is damaged or missing an item, be sure to get in touch with us immediately. You have 5 days to contact us so we can address this for you!

WORKING WITH US

How do I become a wholesaler?

Please contact us directly at Ihaveaquestion@zingariman.com