FREQUENTLY ASKED QUESTIONS

PRODUCT CARE

How do I store my bath soap?

Do not allow your soap to sit in water or in the direct water spray. Your soap will benefit from staying dry in between uses by allowing water to drain away.

If you do not use your soap immediately do not store it in an airtight bag such as a ziplock. It will last longer if air is allowed to circulate; this will help prevent the excess oils in the soap oxidizing and going rancid and will make your storing space smell great!

Are Zingari products Cruelty-Free?  

We personally only test on our willing friends and family first.  But we do try to source ethically sourced ingredients.

What do you recommend for rosacea?

All of our products are formulated for sensitive skin but I always recommend unscented to start.

What if I'm allergic?

You can be allergic to anything, we recommend if you have several allergies to do a patch test prior to using any of the products.

Where and when do you ship?

Smitten Soapery, LLC d/b/a Zingari Man (“we”) strive to ship orders within 3 business days, and we ship almost anywhere, subject to change without notice. Due to ongoing problems with customs, we do not currently ship to Israel, Ukraine, and Russia. However, these are subject to change at anytime.  If you are located within a country where we do not ship, we invite you to purchase our products from one of our many retailers.

PLEASE NOTE: We are not responsible for any delayed, lost, missing, or damaged products which occur should you use a third-party shipping and/or forwarding company not offered through our website. You assume all risk and liability arising from your use of a third-party shipping company not offered
through our website.

FEES AND TAXES

We are NOT responsible for any international duties, fees, VAT tax or other miscellaneous fees incurred by you through the purchase of our products. By purchasing our products, you assume all such risk associated with such taxes and fees and agree to indemnify and hold us harmless for any taxes, duties or other fees imposed upon such products.  

PRIVACY POLICY

Privacy is important to all of us.  As such, we do not share your information and we do not store your payment information. For more Information please see our Privacy policy page.

What if I don't like the product?

We strive to make and sell only high quality products and we are happy to address any quality issues.  Scent preferences are very individual though and we can not return or exchange any products that are not damaged due to the nature of the products.

What If I received a damaged item or there is a missing item?

We carefully package all orders and try our best to make sure all items are shipped.  However, we can not control the treatment of the shipment by the transporter.  If you receive your shipment and it is damaged or missing an item please contact us immediately.  You have 5 days to contact us so we can get this addressed for you!

 

WORKING WITH US

How do I become a wholesaler?

Please contact us directly Ihaveaquestion@zingariman.com