FREQUENTLY ASKED QUESTIONS

POST SHAVE PRODUCTS

When will the Recovery Splash AND after shave balms be restocked?

We’re currently reformulating our post shave products. If you don’t see the scent you’re looking for, it’s temporarily unavailable. The updated version will meet our standards for more naturally derived ingredients and improved performance. In the meantime, we recommend trying our new Aftershave Serum—our next-generation post-shave solution. Learn more 

PRODUCT CARE

How do I store my bath soap?

Do not allow your soap to sit in water or in the direct water spray. Your soap will benefit from staying dry between uses, allowing water to drain away.

If you do not use your soap immediately, do not store it in an airtight bag, such as a ziplock bag. It will last longer if air is allowed to circulate, as this helps prevent excess oils in the soap from oxidizing and going rancid, and will keep your storage space smelling great!

Are Zingari products Cruelty-Free?  

We personally only test on our willing friends and family first.  But we do try to source ethically sourced ingredients.

What do you recommend for sensitive skin?

All of our products are formulated for sensitive skin, but I always recommend starting with an unscented option.

What if I'm allergic?

You can be allergic to anything. We recommend that if you have multiple allergies, you perform a patch test before using any of our products.

Where and when do you ship?

Smitten Soapery, LLC d/b/a Zingari Man (“we”) strives to ship orders within three business days, and we ship almost anywhere, subject to change without notice. If you are in a country where we do not ship, we invite you to purchase our products from one of our many retailers. You can find our retail partners here.

Orders are shipped directly from our facility located in Evansville, IN. For shipments within the USA, most orders arrive between 2 and 5 days. For shipments outside the USA, most orders arrive between 2 and 15 days. The average shipping time varies depending on the chosen shipping service. 

PLEASE NOTE: We are not responsible for any delayed, lost, missing, or damaged products that occur should you use a third-party shipping and/or forwarding company not offered through our website. You assume all risk and liability arising from your use of a third-party shipping company not provided by us.

FEES AND TAXES

We are NOT responsible for any international duties, fees, VAT, or other miscellaneous fees incurred by you through the purchase of our products. By purchasing our products, you assume all such risk associated with such taxes and fees and agree to indemnify and hold us harmless for any taxes, duties, or other fees imposed upon such products.  

REFUND POLICY

What if I don't like the product?

We strive to produce and sell only high-quality products and are committed to addressing any quality issues that may arise. Scent preferences are very individual, though, and due to their nature, we can not return or exchange any products that are not damaged.

What if I receive a damaged item or one that is missing?

We carefully package all orders and try to ensure all items are shipped. However, we can not control the transporter's treatment of the shipment. If you receive your shipment and it is damaged or missing an item, please contact us immediately. You have 5 days to contact us so we can address this for you!

WORKING WITH US

How do I become a wholesaler?

Please get in touch with us directly at Ihaveaquestion@zingariman.com